Responsible Gaming at 9q999

9q999 takes responsible gaming seriously. We believe that providing entertainment comes with a genuine duty of care to our players. Our responsible gaming programme is built into every layer of the platform — from registration checks and deposit monitoring to account alerts and round-the-clock support access.

Our responsible gaming approach is grounded in four core principles that guide every decision we make about player safety, account management and platform design.

9q999 provides a suite of free responsible gaming tools designed to give you full control over your gambling activity. All tools can be requested at any time by contacting our support team via live chat.

Deposit limits are one of the most effective ways to stay in control of your gambling spend. 9q999 allows you to set a daily, weekly or monthly deposit cap on your account. Once set, the limit is enforced immediately — you cannot deposit more than the capped amount within the chosen period, even if you try. Here is how to set up deposit limits:

1. Contact the 9q999 support team via live chat and request a deposit limit.
2. Specify the limit amount in Bangladeshi Taka (৳) and the period — daily, weekly or monthly.
3. The support agent will apply the limit to your account and confirm it in chat.
4. To increase a deposit limit, a cooling-off period of 24 hours applies before the increase takes effect, giving you time to reconsider.

Reducing a deposit limit takes effect immediately with no waiting period. We recommend reviewing your limits regularly and adjusting them as your circumstances change.

If you feel that gambling is taking up too much of your time or money, 9q999 offers two levels of break: a short-term time-out and a longer-term self-exclusion. Both are free and can be applied immediately by contacting our support team via live chat.

A time-out suspends your account for a period you choose: 24 hours, 1 week, 1 month or 3 months. During a time-out, you cannot log in, deposit, or place bets. Your balance is preserved. At the end of the time-out period, your account is automatically reactivated unless you have chosen a longer or permanent exclusion.

Self-exclusion options at 9q999 include: 6 months, 1 year, 2 years, 5 years, or permanent exclusion. For permanent self-exclusion, contact support and we will close your account and securely retain your records as required by law.

Problem gambling can develop gradually. Many players do not recognise the signs until gambling has already started to cause harm. If any of the following describe your recent gambling behaviour, we encourage you to take action now — use our free tools or contact support for confidential guidance.

• Spending more than you can afford to lose, or borrowing money to fund gambling.
• Chasing losses — continuing to bet in order to win back money you have already lost.
• Gambling interfering with work, study, family or social obligations.
• Feeling anxious, irritable or restless when not gambling.
• Lying to family members or friends about the amount of time or money spent on gambling.
• Using gambling to escape problems, relieve stress or cope with difficult emotions.
• Failing to stop or reduce gambling despite wanting to or having decided to.

Recognising these signs is a sign of strength, not weakness. 9q999's support team is here to help without judgement. You can also contact support on behalf of a friend or family member you are concerned about.

9q999 enforces a strict minimum age of 21 years for all players. We use a multi-stage age verification process: all players must declare their age at registration, and accounts flagged for potential underage access are subject to immediate suspension pending identity verification.

If you discover that a person under the age of 21 has registered with 9q999, please contact our support team immediately. We will close the account, return any remaining balance through the original payment method where possible, and ensure no further access is granted.

Responsible gambling is about making conscious, informed decisions every time you play. Here are five practical habits that 9q999 recommends to all players in Bangladesh:

1. Set a budget before you play. Decide in advance the maximum amount you are comfortable losing in a session, and stop when you reach it. Use our deposit limit tool to enforce it automatically.
2. Treat gambling as entertainment, not income. The house always has a mathematical edge. Never rely on gambling winnings to pay bills, cover debts or fund essential living costs. Any win is a bonus, not a guaranteed outcome.
3. Take regular breaks. Step away from the platform regularly — even during a winning streak. Continuous play without breaks impairs judgement and increases the risk of making poor decisions.
4. Never chase your losses. Chasing losses is one of the most common pathways into problem gambling. If you have lost your session budget, stop. The next bet is not guaranteed to win back what you lost.
5. Talk to someone you trust. If you feel gambling is becoming a problem, talking to a trusted friend, family member or the 9q999 support team is a healthy first step. You do not have to manage this alone.

If you are concerned that gambling is affecting your life or the life of someone close to you, please reach out to the 9q999 support team. All responsible gaming conversations are treated with complete confidentiality. Our support agents will not judge you — they are trained to help.

Remember: using responsible gaming tools or seeking help does not mean your account will be penalised or closed unless you specifically request self-exclusion. 9q999 wants every player to enjoy a sustainable, positive experience on the platform.