9q999 Privacy Policy

Introduction

9q999 ("we", "us", "our", or "the Platform") is committed to protecting the personal data of every player who uses the 9q999 website and services at 9q999.bet. This Privacy Policy describes in plain language how we collect personal information, the purposes for which we use it, with whom we share it, how long we retain it, and the choices and rights available to you as a data subject. This policy applies to all players accessing 9q999 from Bangladesh, including those using the platform via mobile browser.

By creating an account or using 9q999, you confirm that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please do not use the platform. This Privacy Policy is incorporated by reference into the 9q999 Terms and Conditions.

Our Privacy Commitments at a Glance

9q999 collects personal data that is necessary to provide a safe, functional and compliant online casino and sports betting service. We collect data directly from you when you register, deposit, or contact support, and we also collect certain data automatically as you use the platform.

We do not collect sensitive personal data such as biometric data, racial or ethnic origin, political opinions, religious beliefs or health information. If you believe we have inadvertently collected such data, please contact support immediately.

9q999 uses personal data only for the purposes set out below. We do not use personal data for any purpose that is incompatible with the reason it was originally collected without first seeking your consent.

• Account administration: creating and managing your player account, verifying your identity, and maintaining account security.
• Payment processing: processing your deposits and withdrawals via bKash, Nagad, Rocket and other supported payment methods, and maintaining accurate transaction records.
• Game delivery: providing access to casino games, cricket betting markets and all other platform features in a functional and personalised manner.
• Customer support: responding to your enquiries, resolving disputes and troubleshooting account or payment issues.
• Responsible gaming compliance: monitoring player activity for patterns consistent with problem gambling and applying account restrictions where appropriate.
• Legal and regulatory compliance: meeting our anti-money laundering (AML) obligations, retaining records as required by applicable law, and cooperating with lawful requests from competent authorities.

9q999 processes personal data on the following legal bases. Each processing activity is tied to one or more of the bases listed below:

• Contractual necessity: processing required to perform our contract with you — specifically, to operate your account, process transactions and deliver the gaming services you signed up for.
• Legal obligation: processing necessary to comply with applicable law, including AML obligations, KYC requirements and cooperation with lawful authority requests.
• Legitimate interests: processing for fraud prevention, platform security, responsible gaming monitoring and improvement of our services, where our interests are not overridden by your rights.
• Consent: where we rely on your consent — for example, for optional marketing communications — you may withdraw that consent at any time by contacting support, without affecting the lawfulness of prior processing.

9q999 does not sell, rent or trade personal data. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment processors: we share transaction data with bKash, Nagad, Rocket and other supported payment providers solely for the purpose of processing your deposits and withdrawals. These providers are bound by applicable data protection obligations.
• Game content providers: studios such as Pragmatic Play and Evolution Gaming may receive anonymised session data to facilitate game delivery and fair play auditing. They do not receive your name, mobile number or payment details.
• Identity verification services: where KYC verification is required, we may share identification documents with a trusted third-party verification provider under strict confidentiality terms.
• Regulatory and law enforcement authorities: we will disclose personal data to competent authorities where we are legally obliged to do so, or where disclosure is necessary to prevent or detect serious crime.

Outside of the circumstances listed above, 9q999 will not disclose your personal data to any third party without your explicit prior consent. If you receive any communication purportedly from 9q999 asking you to share your credentials with a third party, treat it as fraudulent and contact support immediately.

When you make a deposit or request a withdrawal at 9q999, your transaction is processed by the relevant payment provider (bKash, Nagad, Rocket or another supported method). 9q999 does not store your full mobile banking PIN, full card number or full account credentials. We receive only a transaction confirmation reference and a masked account identifier from the payment provider.

Each payment provider operates under its own terms of service and privacy policy. 9q999 is not responsible for how bKash, Nagad, Rocket or any other payment provider handles your data on their systems. We recommend reviewing the privacy policy of each payment provider you use.

9q999 uses cookies and similar technologies to operate the platform, remember your preferences and analyse how the platform is used. We do not use third-party advertising cookies or cross-site tracking pixels. The following types of cookies are used:

• Essential cookies: required for the platform to function — including session authentication, security tokens and load balancing. These cannot be disabled without breaking core platform functionality.
• Functional cookies: used to remember your language preference, last login state and other UI settings to improve your experience across sessions.
• Analytics cookies: first-party analytics cookies that help us understand aggregate platform usage — such as which pages are most visited and where errors occur. No individual player data is shared with third-party analytics platforms.
• Responsible gaming cookies: cookies that track session duration and wagering patterns to support our responsible gaming monitoring system. This data is used internally only and is not shared externally.

Most mobile browsers allow you to control cookies through the browser settings menu. Disabling essential cookies will prevent the 9q999 platform from functioning correctly. Disabling functional or analytics cookies will not prevent you from using the platform but may affect your experience.

9q999 retains personal data only for as long as it is needed for the purpose for which it was collected, or as required by applicable law. The following retention periods apply:

• Active account data: retained for the lifetime of your account. If your account is closed, basic account records are retained for a minimum of 5 years to meet regulatory requirements.
• Transaction records: financial transaction data is retained for a minimum of 5 years following the transaction date, in line with applicable AML record-keeping requirements.
• Support communications: live chat logs and written correspondence are retained for up to 2 years from the date of the communication, or longer if the communication relates to an open dispute or regulatory matter.

When retention periods expire and there is no legal basis to continue holding data, 9q999 will securely delete or anonymise the data. You may request early deletion of non-mandatory data by contacting support, subject to our ability to comply with legal retention obligations.

As a 9q999 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the 9q999 support team via live chat. We will respond within 2 business days and complete the request within a reasonable timeframe, typically no longer than 30 days.

• Right of access: you may request a copy of the personal data 9q999 holds about you, including the categories of data, the purposes for which it is processed and any third parties with whom it has been shared.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Account details may be updated through the verified support channel.
• Right to erasure: subject to legal retention requirements, you may request deletion of your personal data when your account is closed. We cannot delete data we are legally required to retain, such as financial records subject to AML law.
• Right to restriction: in certain circumstances, you may ask us to restrict the processing of your personal data — for example, while you contest the accuracy of data we hold or while a complaint is under investigation.
• Right to object: you have the right to object to processing where we rely on legitimate interests as the legal basis. You also have an unconditional right to object to direct marketing at any time.
• Right to data portability: where processing is based on consent or contractual necessity and is technically feasible, you may request a copy of your personal data in a structured, machine-readable format.

To exercise any of the above rights, contact 9q999 support via live chat or by emailing [email protected] (plain text only — not a clickable link). We may need to verify your identity before processing your request. We will not charge a fee for reasonable requests but reserve the right to charge an administrative fee for requests that are manifestly unfounded or excessive.

9q999 takes data security seriously and implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction or disclosure. Our security measures include:

• SSL/TLS encryption for all data in transit between your device and the 9q999 platform.
• Hashed and salted password storage — your password is never stored or transmitted in plain text.
• Access controls on internal systems — only authorised personnel with a legitimate business need can access player records, and all access is logged.
• Regular internal security reviews and monitoring for unusual access patterns or data anomalies.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach likely to result in a risk to your rights and freedoms, 9q999 will notify affected players without undue delay. You are responsible for keeping your own account credentials secure and must not share your password with any other person.

With your consent, 9q999 may contact you with information about promotions, bonuses, seasonal offers and new features. Marketing communications are sent via the mobile number or contact method you registered with 9q999. You can opt out of receiving marketing communications at any time by contacting the support team via live chat.

9q999 does not send unsolicited marketing to individuals who have not consented, to players who have self-excluded, or to players who have previously opted out. We do not use your personal data for targeted advertising through third-party advertising networks.

9q999 is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. All registration processes include an age declaration, and we may require documentary proof of age before a player can withdraw funds or following any flag raised by our age verification monitoring.

If 9q999 discovers or is notified that personal data belonging to a person under the age of 21 has been collected, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that your child has registered with 9q999, please contact support immediately.

9q999 may update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in applicable law or improvements to the platform. When material changes are made, we will update the effective date shown at the top of this page and, where appropriate, notify active players via on-platform notification.

We encourage you to review this Privacy Policy periodically. Continued use of 9q999 after a revised version is published constitutes acceptance of the updated policy. If you have questions or concerns about a change to this Privacy Policy, please contact support before continuing to use the platform.

If you have any questions, requests or concerns about this Privacy Policy or about how 9q999 handles your personal data, please contact us using the details below. The email address is displayed as plain text only and is not a clickable link.